The Hidden Games: What role do you play in the organization?

Nicole Mooney: Changing her role in the family

Nicole Mooney: Changing her role in the family

My youngest daughter, Nicole, is 15 – going on 27! Last week I asked her to tag along on a visit to see my brother and her cousins in Sutton. She had zero interest – but I eventually cajoled her into going. Her pushback was: “You make me go everywhere with you. I’m like a Poodle in this family”. It was both cheeky and funny. Nicole is getting to the age where she deliberately wants to change roles, moving on from being a compliant child to a young, independent adult. This recent photo is Nicole after she was ‘styled’ by her big sister as part of a college fashion project. Another, crazy hormonal teenager in the house. Just what we needed!

Family Roles: We all played roles in our family of origin.  We learned to be the pleaser, the rebel, the successful one and so on. These roles are unconscious. We didn’t deliberately choose them – but we picked up cues from parents and siblings and learned how to play out the role. There is solid research evidence to suggest that families get locked into behaviour patterns and even resent when one member tries to change roles. Example A: In some families where a member suffers from addiction, there can be subtle pressure for the addict to remain in a dependency role – as this allows others to play out their roles (rescuer, aggrieved sibling etc.).  I know, I know, this sounds counter-productive, even somewhat bizarre. The central point is that family roles are strong and, once embraced, are not easily shaken off.

Organizational Roles:  The really interesting point is that we sometimes carry these family roles into the workplace. We behave in ways, which mirror the roles we played in our family of origin – again often unconsciously. Example B: A person ‘sucking up’ to the boss may be recreating a role that they played in their original family – using the same attention seeking behaviour used with a parent. It is a learned behaviour which worked ‘then’ and is being re-created ‘now’. Example C: At a meeting, the discussion between two executives becomes heated. There are contradictory points of view and these are being argued ‘robustly’.  The Chairperson of the meeting uses humour to help ‘calm’ down or even deflect the debate (“we will take that one off line”) because she is personally uncomfortable with expressions of anger or open conflict which makes her feel nervous (often, for reasons which are not fully understood).

Role Continuation: When coaching individual managers, I try to uncover the motivation or drive which underpins specific behaviours. Sometimes, I have the opportunity to observe clients in their workplace and witness this directly (what David Attenborough might describe as natural habitat observations).  Where the analysis suggests that the problem is one of ‘role continuation’, clients usually dislike this. Firstly, the concept is hard to explain (people see it as ‘psychobabble’). Secondly, people don’t like the idea that their behaviour is following a pattern i.e. they do not consciously control it. Executives, for the most part, consider themselves as being in charge of their own destiny and rail against the idea that they are somehow following ‘invisible train tracks’. So, this particular diagnosis has to be used sparingly, and only when there is good evidence to support it (or, a solid Client: Coach relationship which will withstand the conversation).

Self-Reflection: This role-continuation idea is not always relevant in coaching. But, sometimes, it helps to explain patterns of interaction which seem particularly difficult to shift. It raises questions like: Why does conflict make me feel anxious? Why do I see joking/humour as ‘unprofessional’?  When someone makes even a mild sexist remark, why does this drive me nuts? If I get called to the boss’s office, why do I feel a sense of dread?  And so on.

The reflection point is to understand the role that you have been playing in your organization. Is there any connection between this and the role you played in your family of origin? In line with the view that you are the CEO of your own life, sometimes you need to re-consider those old tapes and perhaps lay down some new tracks. It’s not an easy suggestion to follow up and you may need support from a sibling or a counselor to tease out some of the issues involved. But the prize is potentially BIG, allowing you more personal control on how you respond to events. You will be familiar with the tagline: Tomorrow is the first day of the rest of your life… Embracing that idea and moving into a position where you control your emotions and behaviour is the root of mental health.

Paul Mooney

PS: Follow Up: Some great feedback on the blog last week on the need to continually build your confidence levels. Here’s a quote from Mick Sweeney in the Bank of Ireland: “I think we all need constant shots of self induced – or externally inflicted – confidence boosters, just to keep that glass overflowing. Half-full doesn’t cut it anymore!”

PS Lighter Moment: The Darwin Awards. Yes, it’s that time of year again. I got some positive responses on the previous Darwin Awards (they salute the Least Evolved among us and hence enhance the DNA of the total species). Based on my philosophy of absolutely milking it, here are some winners in the ‘non-lethal’ category.

Train Wreck: An American teenager was in the hospital recovering from serious
head wounds received from an oncoming train. When asked how he received the injuries, the lad told police that he was simply trying to see how close he could get his head to a moving train before he was hit.

Reverse Robbery: A man walked into a Louisiana 7-11, put a $20 bill on the counter, and asked for change. When the clerk opened the cashdrawer,the man pulled a gun and asked for all the cash in the register, which the clerk promptly provided. The man took the cash from the clerk and fled,
leaving the $20 bill on the counter. The total amount of cash he got from the drawer…$15. (If someone points a gun at you and gives youmoney, is a crime committed?)

Positive Identification: As a female shopper exited a New York convenience store, a man grabbed her purse and ran. The clerk called 911 immediately, and the woman was able to give them a detailed description of the snatcher. Within minutes, the police apprehended him. They put him in the car and drove back to the store. The thief was then taken out of the car and told to stand there for a positive ID to which he replied: “Yes, officer, that’s her. That’s the lady I stole the purse from.” 

PPS: Up for a tiny bit more Executive Relaxation? Google the following link: (click on Trapped with Gorilla).


Know someone who’d benefit from this blog? Ask them to email and we’ll add them to the list. Check our website or call 087 2439019 for an informal discussion about executive or organization development.


About Tandem Consulting

Paul Mooney holds a Ph.D. and a Post-Graduate Diploma in Industrial Sociology from Trinity College, along with a National Diploma in Industrial Relations (NCI). He has a post-Graduate Diploma and a Masters in Coaching from UCD. Paul, a Fellow of the Chartered Institute of Personnel and Development, is widely recognised as an expert on organisation and individual change. He began his working life as a butcher in Dublin before moving into production management. He subsequently held a number of human resource positions in Ireland and Asia - with General Electric and Sterling Drug. Between 2007 and 2010, Paul held the position of President, National College of Ireland. Paul is currently Managing Partner of Tandem Consulting, a team of senior OD and change specialists. He has run consulting assignments in 20+ countries and is the author of 12 books. Areas of expertise include: • Organisational Development/Change & conflict resolution • Leadership Development/Executive Coaching • Human Resource Management/employee engagement
This entry was posted in Organization Development. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s