Category Archives: Management Practices

Resolving Executive Conflict: Finding a Path Forward

“When Elephants jostle, the grass gets hurt” Swahili proverb The Organization Development consultant JK Galbraith suggested that organization life has many elements of ‘theatre’ as there’s always some drama underway. So, lets take the following as a given.  Even two … Continue reading

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What do the ‘Best’ Managers do?

I was recently asked to make a pitch to an executive team @ a Dublin hotel. They wanted a quick recap on what the ‘Best’ Managers do. The pitch had to be ’15 minutes or less.’  While most of us … Continue reading

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Implementing Great Customer Service

                  I was recently standing in a hairdressing salon (Hair Matters) in Clontarf, speaking with Joe Bell (the owner). Earlier that day Joe had been to a training session with Liz McKeown … Continue reading

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Training Tricks: Keeping Everyone ‘On Board’

Training course participants have become ever-more sophisticated consumers. It’s the ‘MTV’ generation – an expectation of sound & vision, content and entertainment. They want lots of time to catch up on emails; some want to ‘stay connected’ to the Mother Ship … Continue reading

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Working From Home: Upsides & Downsides

The call from RTE came at 18:00 on Thursday evening. Could I do a ‘slot’ on the following Saturday morning? The Topic: Working from home. In the radio business ‘long-range planning’ extends to about 48 hours – so it’s not unusual … Continue reading

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‘WHEN A NEW MANAGER TAKES CHARGE’: Deciding the Pace of Entry

Believe it or not, when I was younger I was interested in keeping fit (I still have the body of a 32 year old obese man). Pounding all those roads on long runs, we learned one key lesson. It was … Continue reading

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Q: Do you suffer from Narcissistic Personality Disorder?

Client’s visiting Psychiatrists, Counselors, Psychotherapists and Executive Coaches present with a wide range of issues. Some of this is simple (“My new boss is a jerk” or “I’m not happy going bald at this age”) and straightforward to deal with. … Continue reading

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