Category Archives: Management Practices

Implementing Great Customer Service

                  I was recently standing in a hairdressing salon (Hair Matters) in Clontarf, speaking with Joe Bell (the owner). Earlier that day Joe had been to a training session with Liz McKeown … Continue reading

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Training Tricks: Keeping Everyone ‘On Board’

Training course participants have become ever-more sophisticated consumers. It’s the ‘MTV’ generation – an expectation of sound & vision, content and entertainment. They want lots of time to catch up on emails; some want to ‘stay connected’ to the Mother Ship … Continue reading

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Working From Home: Upsides & Downsides

The call from RTE came at 18:00 on Thursday evening. Could I do a ‘slot’ on the following Saturday morning? The Topic: Working from home. In the radio business ‘long-range planning’ extends to about 48 hours – so it’s not unusual … Continue reading

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‘WHEN A NEW MANAGER TAKES CHARGE’: Deciding the Pace of Entry

Believe it or not, when I was younger I was interested in keeping fit (I still have the body of a 32 year old obese man). Pounding all those roads on long runs, we learned one key lesson. It was … Continue reading

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Q: Do you suffer from Narcissistic Personality Disorder?

Client’s visiting Psychiatrists, Counselors, Psychotherapists and Executive Coaches present with a wide range of issues. Some of this is simple (“My new boss is a jerk” or “I’m not happy going bald at this age”) and straightforward to deal with. … Continue reading

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To get Thrust – you need Trust

The Merriam-Webster dictionary defines trust as “firm belief in the reliability, truth, or ability of someone or something.” In simple terms we can reduce this to whether people actually believe what you say. Ernst Hemingway said: “The best way to … Continue reading

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Conference Visiting: How to ‘Out-think’ the Competition

Every year, like clockwork, I get invited along to the PwC annual business conference. To be honest, it’s not normally a ‘barrel of laughs’ (it’s not meant to be), but comes with the guarantee of a bacon sandwich and a … Continue reading

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