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Category Archives: Active Listening
Suck up to the Audience: It’s a Recipe for Success
One night on holidays we had a music ‘session’ which lasted for about 2 hours. The youngest person in the group was 10. At 57, I was the oldest. Bridging that timespan in musical tastes can be a bit tricky. … Continue reading
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What’s the #1 Communication Skill? Listening!
A couple of years back I was working in an insurance company, interviewing the senior team in preparation for an off-site meeting … Continue reading
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Authentic Conversations are Great. Find someone ‘real’ to talk to
Last week I bumped into someone I hadn’t seen for ages. To protect his good name and professional reputation, let’s call him Conor. We were swopping general notes about life when he suddenly announced: “I have a great story for … Continue reading
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I’m Just Asking: What Size are your Ears?
One of the key success factors in the consulting game is time management. Being able to run a ‘mobile office’ – capturing ideas on planes and trains – using speed as a competitive weapon. Clients want correct answers – and … Continue reading
Is Active Listening the ultimate communications skill?
Over the years I have been involved in teaching communications skills to hundreds of executives. The most common issue is where senior managers are uncomfortable or unconvincing when speaking in public. For a small number of executives, this is phobia … Continue reading
Too Far East is West
Educational TV: I was watching the Tudors on the box the other night. One of the minions had received bad news and was worried about informing the King (Henry V111). Apparently, the phrase ‘don’t shoot the messenger’ has some historical … Continue reading